Tidio AI Customer Service Agent
What is Tidio AI: Overview
Tidio AI is the artificial intelligence component of the Tidio platform, a customer service software suite that combines live chat, chatbots, helpdesk tools, and AI agents to automate support, handle inquiries, and boost sales for small to medium-sized businesses. Tidio AI also includes Copilot, an agent assistance tool that suggests replies and categorizes intents in chats or tickets.
Key Features of Tidio
- AI Chatbot & Automation
- Unified Live Chat
- Personalization & Customer Insights
- Ecommerce Integrations
- Helpdesk & Inbox
- Multichannel Messaging
- Analytics & Performance Insights
- Multilingual Support
How to Use Tidio AI: Step-by-Step
To use Tidio AI, follow these key steps:
- Sign up and integrate Tidio with your website or communication channels (like Facebook Messenger, Instagram, WhatsApp).
- Set up the AI agent (Lyro) by connecting your knowledge base or FAQs to enable automated responses.
- Customize chat widgets and pre-chat forms to capture leads and gather visitor information.
- Create automation workflows using the no-code Flows builder for tasks like abandoned cart reminders or lead qualification.
- Monitor conversations in the unified inbox, use AI Reply Assistant for suggested responses, and take over chats as needed.
- Analyze chat and AI performance through Tidio’s analytics dashboard to optimize customer engagement.
These streamlined steps help businesses automate support while maintaining personalized communication.
Use Cases of Tidio AI
- 24/7 Customer Support & FAQ Automation
- Lead Capture & Qualification
- Product Recommendations, Upselling & Abandoned Cart Recovery (E-commerce)
- Unified Multichannel Customer Communication
- Reducing Support Workload
- Multilingual Support & Global Customer Outreach
Ideal Users of Tidio
- Small and Medium-sized Businesses (SMBs)
- E-commerce Stores & Online Shops
- Businesses with High Volume of Customer Queries
- Businesses Providing Multichannel Support
- Startups, Freelancers, or Solo Entrepreneurs
Tidio AI Pricing
1. Starter – $29/mo (100 Billable conversations)
- Keep everything in one place and deliver high-quality customer service.
2. Growth – $59/mo (From 250 Billable conversations)
- Provide continuous service and improve its quality.
3. Plus – $749/mo (Custom Billable conversations)
- Maximize team efficiency and optimize workflows.
4. Premium – Contact for pricing (Custom Billable conversations)
- Partner with our team for guaranteed ongoing AI deployment, expert insights, and custom solutions at volume.
