Poly AI - Voice Agent

Added on July 10, 2025

What is Poly AI: Overview

Poly AI is a conversational AI technology company with a core mission of creating next-generation voice assistants for business customer service use cases. Poly AI was established in 2017 by University of Cambridge researchers. Its goal is to enable businesses to deliver best-in-class voice experiences, particularly in high-call-volume industries such as banking, healthcare, travel, and hospitality.

Key Features and Technology

Voice-First Approach
Lifelike Conversational Agents
Advanced AI Models
Multilingual and Multi-Industry Support
Operational Impact

How to Use Poly AI?

To successfully use Poly AI, particularly for business or enterprise usage, here are the step-by-step procedures:

Step 1. Sign Up or Log In

Go to the Poly AI website and sign in using your current account credentials or sign up for a new one.
Sign-up is easy and grants you access to all features and controls your AI assistants.

Step 2. Schedule a Demo (Optional but Recommended)

Schedule a demo with Poly AI. This will allow you to know the capabilities of the platform and how it can be customized to your business requirements.

Step 3. Define Your Use Cases and Goals

Chart out your existing customer experience and list down certain pain points or high-volume tasks that you want to automate.
Establish specific goals for what you need Poly AI to do (e.g., minimization of call waiting time, automated FAQs, support in multiple languages).

Step 4. Select a Plan and Pay

Choose a subscription plan suitable to your business needs. Poly AI usually has customized solutions for businesses, with usage-based and feature-based pricing.
Pay for your subscription plan by providing credit card information or paying by invoice.

Step 5. Personalize Your AI Assistant

Design your assistant’s voice, personality, and conversation style to match your brand.
Work with Poly AI’s team to configure the assistant for your specific workflows and customer interactions.

Step 6. Integrate with Your Systems

Customize your assistant’s voice, tone, and style of conversation to fit your brand.
Use API keys provided by Poly AI for secure integration and authentication.

Step 7. Set Up Security and Access

Configure authentication protocols to ensure only authorized team members can access and manage the AI assistant.

Step 8. Launch and Monitor

Deploy the AI assistant to handle real customer interactions.
Use Poly AI’s real-time dashboard to monitor performance, track customer interactions, and identify trends or issues.

Step 9. Continuous Improvement

Regularly review analytics and feedback to update and improve the assistant’s performance.
Make ongoing adjustments to conversation flows, responses, and integrations as needed.

Use Cases for Poly AI

1. Account Management

2. Authentication

3. Billing & Payments

4. Booking & Reservations

5. Call Routing

6. Frequently Asked Questions (FAQ)

7. Order Management

8. Troubleshooting & Tech Support

9. Multilingual Support

10. Industry-Specific Applications

11. 24/7 Customer Service

12. Data Collection & Insights

Ideal Users of Poly AI

Large enterprises and organizations are the main ideal users of Poly AI, particularly those with high call volumes that want to automate and improve customer service using lifelike conversational AI voice assistants. Ideal specific users are:

Enterprises with High Call Volumes
Customer Service Departments
Industries in Need of Multilingual Support
Companies Experiencing Seasonal Demand Peaks
Businesses Operating in Regulated Industries
Customer Experience-Centric Brands

Poly AI Chatbot’s Pricing

Poly AI does not have a public, fixed-price offering or free tier for their enterprise conversational AI solution. Instead, pricing is entirely tailored around your organization’s needs, including call volumes, use case complexity, integration requirements, and multilanguage support.